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FAQ

HOLIDAY SHIPPING

To ensure that your holiday order arrives on time, be sure to make your purchase by Dec 19th.  

Orders are shipped from Kingston, NY.

If your order is a gift, you can inform us at checkout, and we will remove the pricing from the invoice. All orders arrive wrapped in elegant white tissue or boxed in our signature package with recycled crinkle cut paper. We hand write your special gift note on a lovely white postcard.

WHAT IS YOUR RETURN POLICY? 

If for some reason a fragrance does not work for you, we are happy to offer a full refund (not including shipping costs) within 7 days of receipt of your order. We encourage you to try our Samples prior to purchasing full-size bottles. Please note that we are not able to offer returns for Sample Flights and Sample Vials. All sale, special promo and discounted items are FINAL SALE. To return an item, please contact us within 7 days with your request for a refund or exchange, minus the cost of the return shipment. For your protection, it is best to return the item using a carrier that will provide a tracking number. 

WHAT ABOUT SHIPPING & ORDERING? 

Typically, orders leave our studio within 2 days via USPS First Class or Priority Mail. You will receive an email with a tracking number when your order ships. If you need your order urgently, please do contact us and we gladly will work to expedite your shipment. 

WHAT IF MY ORDER IS A GIFT? 

If your order is a gift, please inform us at checkout, and we will remove the pricing from the invoice. All orders arrive wrapped in elegant white tissue or boxed in our signature package with recycled crinkle cut paper. We hand write your special gift note on a lovely white postcard.

ARE YOUR FRAGRANCES UNISEX? 

Yes. Fragrance is a very personal choice and one should always wear what they love. Our Eau de Mezcal Collection is designed specifically as gender-neutral. 

DO I NEED TO DRINK WINE WHILE WEARING THIS FRAGRANCE? 

We certainly encourage you to pour a glass of wine while wearing the Kelly & Jones Collection. The fragrances offer a sensorial experience when paired with wine and enhance all of the nuances in the glass. However, you can also wear the fragrances on their own - they wear beautifully on the skin as an irresistible fine fragrance.

BUT WILL I SMELL LIKE I SPILLED A GLASS OF MERLOT DOWN MY SHIRT

Definitely not - The Notes of Wine are essences of the nuances in the glass, not the alcohol. Each fragrance is inspired by the bouquet of various varietals, celebrating the accords of fruit, spice and woods. 

DO YOU OFFER PRIVATE EVENTS? 

Yes - our fragrances are very experiential and celebrate the art of tasting and smelling wine. We are available for private events on a national basis; please contact us at info@kellyandjones.com to inquire. We are also available for private speaking engagements covering topics including fragrance, wine, small business and women entrepreneurs.

DO YOU SHIP INTERNATIONALLY?

Shipping availability varies by region. Please contact us at info@kellyandjones.com for international ordering assistance and estimated shipping costs. Customers are responsible for any potential customs fees or duties applied to international shipments. 

CAN I PURCHASE AT A STORE NEAR ME?

Our collections are available at select stockists. Please see our Retailer page for info and locations. 

DO YOU CHARGE SALES TAX? 

We do not collect sales tax on orders placed outside New York state. All New York orders are subject to a sales tax of 8.875%.

DO YOU OFFER A WHOLESALE PROGRAM?
Our products are available for wholesale programs at select retailers. For wholesale inquiries, please contact us at info@kellyandjones.com or 646-481-9585.

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