Returns | Shipping | FAQ
***SHIPPING DELAY***
Orders placed April 8th through April 14th will be shipped on April 15th. We're out in the field at Agave Heritage Festival. Thank you for your patience. Follow along on our Instagram! You will receive a tracking number as soon as your order ships.
WHAT IS YOUR RETURN POLICY?
Because our products are small batch and poured to order, we are unable to take returns and ALL SALES ARE FINAL. We strongly encourage you to try Samples prior to purchasing full-size bottles.
WHEN WILL MY ORDER SHIP?
Orders are processed within 1-4 business days, not including in-transit time. We're a true indie brand with a super small staff and every bottle is hand-poured + packed with time and care. If you need your order urgently, please contact us.
Orders are shipped from Rochester, Michigan via USPS or UPS. You will receive an email with a tracking number when your order ships.
Please double check your shipping address at checkout, as we are not responsible for incorrect addresses, missing apartment numbers, etc entered by the customer as well as auto-fill entries.
WHAT ABOUT SHIPPING ISSUES?
Once in a blue moon, a package can unfortunately become lost in transit. Please note that we are not able to refund or re-send orders that are mis-delivered or stolen. On those occasions, please contact your LOCAL post office and if they are not able to locate the package, you can file a claim with USPS. Be sure that you are providing a delivery address that is not subject to issues with lost or stolen items.
WHAT ABOUT YOUR INGREDIENTS?
Our hand-poured fragrances are 100% non-toxic, vegan and cruelty-free, and always paraben & phthalate-free. We use naturals, essential oils and synthetic materials in our products and work in strict regulatory compliance with the International Fragrance Research Association (IFRA). Synthetics and bio-identical ingredients offer a more sustainable approach to our perfumery from both an environmental and ethical perspective. We’re proud to source our ingredients from the very best fragrance houses - experts in clean, safe and beautiful molecules and materials. We're authentically transparent about our ingredients and provide a detailed list of ingredients here.
ARE YOUR FRAGRANCES UNISEX?
Every K+J fragrance is designed to be gender-free. Fragrance is a very personal choice and one should always wear what they love.
WHAT IS THE DIFFERENCE BETWEEN EAU DE PARFUM & PERFUME OIL?
Our Eau de Parfum Sprays are slightly stronger vs. the Perfume Oils in terms of strength but we always suggest that you purchase based on how you love to apply your scent. Sprays feel like a ritual, and you can cover more surface area, even spritzing your scarf. Perfume Oils are great for traveling, on-the-go and touching up during the day. They're also a great way to try a fragrance before committing to a full-size bottle.
HOW LONG DOES THE FRAGRANCE LAST ON MY SKIN?
K+J fragrances are hand-poured and made with the highest quality ingredients and strongest intensity available in a formula (EDP = 20%, Perfume Oil = 20%). That said, fragrance strength and longevity can differ on skin from person to person. Perfume likes a moisturized surface and may not last as long on dry skin. We like to apply an unscented moisturizer prior to the fragrance to help hold the scent; also apply it to your pulse points and let it dry naturally vs rubbing it in. pH level in skin, your diet and hormone fluctuations, which differ on everyone, can also affect how the fragrance wears.
In addition, citrus and lighter notes are more ethereal with smaller molecules that oxidize faster vs. woody or musky notes with larger molecules that can last longer.
Be sure to store your fragrance in a cool, dark place and treat it like a fine bottle of wine for it to last years. Our fragrances do not have an expiration date.
WHAT IF MY ORDER IS A GIFT?
There is a section at checkout that allows you to write your gift message, which will be printed on the packing slip. Our packing slips never display item prices.
DO YOU OFFER PRIVATE EVENTS?
Yes - our fragrances are very experiential and celebrate the art of tasting and smelling wine. We are available for private events on a national basis; please contact us at info@kellyandjones.com to inquire. We are also available for private speaking engagements covering topics including fragrance, wine, small business and women entrepreneurs.
DO YOU SHIP INTERNATIONALLY?
We apologize that we are unable to ship internationally at this time.
CAN I PURCHASE AT A STORE NEAR ME?
Our collections are available at select stockists. Please see our Retailer page for info and locations. We suggest calling before visiting to confirm, as each store carries different items and quantities from our collections.
DO YOU CHARGE SALES TAX?
We do not collect sales tax on orders placed outside the state of Michigan. All Michigan orders are subject to sales tax.
