Returns | Shipping | FAQ
WHEN WILL MY ORDER SHIP?
Orders are currently being processed within 2 to 5 business days (not including in-transit time). We're a true indie brand and every bottle is hand-poured, then packed with time and care. If you need your order urgently, please contact us.
WHAT IS YOUR RETURN POLICY?
Because our products are small batch and poured to order, we are unable to take returns and all sales are final. We encourage you to try Samples prior to purchasing full-size bottles.
WHAT ABOUT SHIPPING/DELIVERY?
Orders are shipped from Detroit, Michigan via USPS or UPS. You will receive an email with a tracking number when your order ships.
Once in a blue moon, a package can unfortunately become lost in transit. Please note that we are not able to refund or re-send orders that are mis-delivered or stolen. On those occasions, please contact your LOCAL post office and if they are not able to locate the package, you can file a claim with USPS.
WHAT ABOUT YOUR INGREDIENTS?
Our hand-poured fragrances are 100% non-toxic, vegan and cruelty-free, and always paraben & phthalate-free. We use naturals, essential oils and synthetic materials in our products and work in strict regulatory compliance with the International Fragrance Research Association (IFRA). Synthetics and bio-identical ingredients offer a more sustainable approach to our perfumery from both an environmental and ethical perspective. We’re proud to source our ingredients from the very best fragrance houses - experts in clean, safe and beautiful molecules and materials.
WHAT IF MY ORDER IS A GIFT?
There is a section at checkout that allows you to write your gift message, which will be printed on the packing slip. Our packing slips never display item prices.
ARE YOUR FRAGRANCES UNISEX?
Every K+J fragrance is designed to be Gender Free. Fragrance is a very personal choice and one should always wear what they love.
DO YOU OFFER PRIVATE EVENTS?
Yes - our fragrances are very experiential and celebrate the art of tasting and smelling wine. We are available for private events on a national basis; please contact us at info@kellyandjones.com to inquire. We are also available for private speaking engagements covering topics including fragrance, wine, small business and women entrepreneurs.
DO YOU SHIP INTERNATIONALLY?
We apologize that we are unable to ship internationally at this time.
CAN I PURCHASE AT A STORE NEAR ME?
Our collections are available at select stockists. Please see our Retailer page for info and locations.
DO YOU CHARGE SALES TAX?
We do not collect sales tax on orders placed outside the state of Michigan. All Michigan orders are subject to sales tax.
