Shipping policy

 

ORDER PROCESSING & SHIPPING

Orders are fulfilled within 1-4 business days, not including in-transit time and ship from Metro Detroit via USPS, UPS or UPS Ground Saver. You will receive a confirmation email with a tracking number when your order is processed. Please note that delivery timeframes provided by carriers are estimates and not guaranteed. 

SHIPPING ADDRESS RESPONSIBILITY

Customers are fully responsible for ensuring that their shipping address is correct at checkout. We are not responsible for: Missing or incomplete addresses, missing apartment, unit or suite numbers, or address errors caused by browser or auto-fill tools. Orders shipped to the address provided at checkout are considered fulfilled.

DELIVERY ISSUES & LOST PACKAGES

Once an order is marked DELIVERED by the carrier, responsibility for the package transfers to the customer. We are not able to replace or refund orders that are marked delivered by the carrier, lost after delivery, stolen after delivery, or mis-delivered due to an incorrect address provided by the customer. 

If your package is marked delivered but not received, you must contact your local post office or carrier directly and request confirmation or GPS delivery verification to locate the package. If theft is suspected, a report can be filed.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us immediately upon receipt so that we can assist. We are unable to replace or refund items damaged due to accidental breakage, misuse or normal wear after purchase. If you believe your item may have a component issue, please reach out and we will review.